Client Overview
A Dorset accountancy firm with 25 employees serves over 150 local businesses and individuals, requiring a robust IT infrastructure to support hybrid working, data security, and client communication.
Challenge
- Unreliable internet disrupted online filing and meetings.
- Slow, outdated desktops hindered remote access.
- Inconsistent IT support led to downtime and frustration.
- Outdated communication systems lacked a unified platform.
Solution
SES Computers implemented a comprehensive IT and communication solution tailored to the firm’s needs:
- Managed Internet: High-speed fibre broadband with failover for 99.9% uptime in Bournemouth with our reliable managed internet service.
- Cloud Desktop: Migrated to secure, scalable cloud desktops for seamless access to applications from any device.
- Managed IT Services: Provided managed IT support with 24/7 monitoring, patch management, and endpoint security, including Cyber Essentials compliance.
- 3CX Hosted VoIP: Provided a 3CX phone system with integrated voice, video, and chat system, improving internal and client communication.
- Support and Training: Dedicated helpdesk with 4-hour onsite response and staff training on new systems.
Outcome
- Reliable Connectivity: Reduced connectivity issues by 95%.
- Enhanced Productivity: Improved application access speeds by 40%.
- Robust Security: Achieved zero security incidents and GDPR compliance.
- Improved Communication: Streamlined calls, reducing handling time by 30%, increasing client satisfaction by 20%.
- Cost Efficiency: Lowered maintenance costs by 25%.
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