Scalable Solutions for Southampton Engineering Firm

Client Overview

A mid-sized engineering firm in Southampton, Hampshire, with 40 employees, specializes in precision manufacturing and design for the aerospace and automotive sectors. The firm relies heavily on CAD software, project management tools, and client communications to meet tight deadlines and maintain high standards for their 100+ clients across the UK.

Challenge

The firm faced significant IT and communication challenges:

• Inconsistent internet connectivity caused delays in uploading large CAD files and collaborating with clients.
• On-premises desktops struggled to handle resource-intensive design software, limiting remote work capabilities.
• Reactive IT support resulted in prolonged downtime, impacting project deadlines.
• An outdated phone system lacked integration, causing inefficiencies in internal and client communications.

Solution

SES Computers implemented a comprehensive IT and communication solution tailored to the firm’s needs:

• Cloud Desktop: Migrated workstations to a high-performance cloud desktop environment hosted in our secure private cloud, optimized for CAD software (e.g., AutoCAD, SolidWorks) and accessible from any location.
• Managed IT Services: Provided managed IT support with 24/7 system monitoring, automated patch management, and robust cybersecurity, including firewalls, endpoint protection, and Cyber Essentials compliance, to safeguard intellectual property and client data.
• 3CX Hosted VoIP: Rolled out a fully managed 3CX phone system hosted in our cloud, offering unified voice, video, and chat features, with call routing and mobile app integration to streamline client and team communications.
• Support and Training: Delivered a dedicated helpdesk with 3-hour SLA response in Hampshire, complemented by staff training on cloud desktops and 3CX to ensure smooth adoption.

Outcome

• Improved Performance: Cloud desktops boosted CAD software performance by 45%, allowing engineers to work seamlessly onsite or remotely.
• Enhanced Security: MSP services prevented any cybersecurity incidents and achieved Cyber Essentials certification, strengthening client confidence.
• Streamlined Communications: The 3CX system cut call handling time by 25% and improved internal collaboration, leading to a 15% increase in project delivery efficiency.
• Cost Savings: Consolidated IT and communication services reduced operational costs by 20%, with predictable monthly pricing.